Today, only organizations have a good position in the field of competition, which have made the main axis of their activity to meet the demands of customers and meet their needs. The insurance industry is one of the most complex services, the nature of which is somewhat impossible to understand before being used by a customer. On the other hand, this form of services involves features such as trust and credibility, which are very difficult to assess before use.
Due to facing a wide range of insurance companies, insurance policyholders sometimes hesitate in choosing the brand of insurance companies and have difficulty in distinguishing the difference between different companies. Therefore, current insurance companies can successfully manage their brand equity in today's competitive environment to solve the insurance policyholders' problems.
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نویسنده: ابوالفضل باقریان